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Shipping & Delivery

Courier Options​

Seken integrates with multiple couriers through Biteship:

CourierService TypesSpeed
JNERegular, YES2-5 days / Next day
J&T ExpressEconomy, Express2-5 days / 1-3 days
SiCepatRegular, BEST2-5 days / 1-2 days
Grab ExpressSame-dayHours
GoSendSame-dayHours
Local PickupMeet in personImmediate

How Shipping Works​

  1. Buyer selects courier during checkout
  2. Shipping cost calculated automatically based on seller and buyer addresses
  3. After payment, seller has 48 hours to ship
  4. Seller enters tracking number (or auto-generated via Biteship)
  5. Both buyer and seller can track the package
  6. Buyer confirms receipt → escrow released
Cetak Label Pengiriman

Setelah pembayaran dikonfirmasi, tombol Cetak Label akan muncul di halaman detail pesanan. Klik untuk membuka label pengiriman Biteship (PDF) di tab baru, cetak dan tempelkan pada paket sebelum diserahkan ke kurir.

Ship on Time

Sellers must ship within 48 hours of order payment. Failure to ship results in automatic cancellation and a negative mark on seller reputation.

Tracking Your Order​

Setelah seller mengirim dan nomor resi tersedia, tombol "Lacak Pengiriman" muncul di halaman detail pesanan, baik di app mobile maupun web.

Cara melacak:

  1. Buka menu Orders → tap pesanan yang relevan
  2. Tap "Lacak Pengiriman" (muncul saat status SHIPPED, DELIVERED, atau COMPLETED)
  3. Panel Detail Pengiriman terbuka dengan:
    • Status pengiriman terkini dengan deskripsi Bahasa Indonesia
    • Riwayat lengkap tracking dari kurir (terbaru di atas)
    • Tombol "Salin Resi" untuk nomor resi
    • Estimasi tiba dan rute kota asal → tujuan
  4. Data langsung dimuat dari Biteship saat panel dibuka
  5. Panel auto-refresh setiap 10 detik: tombol Refresh menampilkan countdown (contoh: Refresh (7s)) sehingga kamu tahu kapan update berikutnya terjadi
  6. Tap Refresh kapan saja untuk memuat data terbaru segera

Tombol "Lacak Pengiriman" tersedia untuk buyer dan seller pada pesanan yang sama.

Shipping Cost Estimates​

Shipping costs depend on weight, dimensions, origin, and destination. Typical costs:

RouteEconomyExpress
Same cityIDR 8,000-15,000IDR 12,000-25,000
Same provinceIDR 12,000-20,000IDR 18,000-35,000
Cross-provinceIDR 18,000-35,000IDR 25,000-50,000
Local Pickup

For buyers and sellers in the same area, Local Pickup saves shipping costs entirely. Meet at a safe public location like a mall or café.